We are hiring Front Office Executives for a 4-star property in Jodhpur. The role involves managing guest check-ins and check-outs, handling reservations, and ensuring smooth front-desk operations. Ideal for candidates with at least 1 year of front office experience and prior exposure to the hospitality industry. Lodging and accommodation are provided.

Requirements

• Minimum 1 year of experience in a front office or reception role
• Exposure to the hospitality or hotel industry is essential
• Excellent communication and customer service skills
• Well-versed in reservation systems and front desk protocols
• Willing to relocate to Jodhpur (lodging and accommodation included)
• Professional appearance and ability to remain composed under pressure
• Salary offered as per experience
• Number of openings: 3

Skill & Experience

• Proficiency in guest service management and reception duties
• Familiar with hotel management systems and reservation platforms
• Ability to handle check-in/check-out processes efficiently
• Skilled in managing bookings, cancellations, and guest requests
• Comfortable handling billing and financial transactions
• Strong organisational and communication abilities
• Capable of coordinating with internal departments like housekeeping and F&B
• Polite, approachable, and service-oriented personality

Key Responsibilities

• Greet and welcome guests, verify reservations, assign rooms, and complete check-in/check-out formalities
• Manage online and phone bookings, confirm reservations, and update booking records as needed
• Respond to guest queries and concerns professionally, ensuring their needs are addressed promptly
• Provide information regarding hotel services, amenities, and local attractions
• Answer incoming calls, manage mail, and maintain the reception area
• Prepare guest bills, handle payments, and ensure all transactions are accurately recorded
• Liaise with housekeeping, food and beverage, and other departments to deliver a seamless guest experience

Location

Jodhpur

Salary

As per experience