Join our team as a Customer Service Representative (Operation Executive), working remotely from Imphal. You’ll be the first point of contact for customer inquiries, helping solve issues, provide product support, and ensure a smooth service experience. Ideal for freshers or those with basic experience and strong communication skills.

Requirements

• Must be based in or around Imphal
• Available to work remotely
• 7 positions open
• Freshers and experienced candidates can apply
• Good English and local language communication skills
• Comfortable using email, phone, and chat tools

Skill & Experience

• Strong verbal and written communication skills
• Basic problem-solving and issue-resolution ability
• Experience with customer support tools (email/chat/phone) is a plus
• Ability to work with internal teams like sales or tech support
• Good at documenting interactions and tracking customer issues
• Understands customer service protocols and company processes
• Can identify upselling opportunities (preferred but not mandatory)
• Self-motivated and process-driven
• Open to feedback and eager to improve continuously

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Troubleshoot and resolve basic customer issues; escalate complex cases to senior team members
• Provide clear and accurate information about products, services, or company policies
• Record and maintain detailed logs of customer interactions, issues, and resolutions
• Collaborate with other departments (sales, technical teams) to resolve customer concerns
• Collect and report customer feedback to help improve service and product quality
• Follow all company guidelines and standard operating procedures (SOPs)
• Educate customers on product usage to minimize recurring support queries
• Maintain high service quality by meeting performance metrics and adhering to service protocols
• Spot and suggest relevant products or services during customer interactions (if applicable)

Location

Imphal (Remote)

Salary

Upto ₹16,000 per month